Help / FAQ / Contact us
First of all, please keep in mind that this is a free dating, friendship and social discovery site. This is not an agency.
This is not a public service. To be a member here is a privilege and not a right.
We provide a technical solution where people can publish their profile, browse or search for other members, and message with the ones they like. That's it. No more, no less. Our main focus is on keeping this site's software and hardware running as smoothly as possible. The rest is up to you. We will not help you with marriage/relationship issues, visas and stuff like that.
You have to be an adult (at least 18 years old) to use our site, so we will of course not babysit you. However, please be aware that we do not screen all members of this site and we do not inquire into the backgrounds of all members or attempt to verify their statements. Please be careful; some members may not be who they claim to be, and some members may be dishonest about their intentions.
For the most part, we rely on computer algorithms and "robots" to monitor and moderate this site. This both has advantages and disadvantages; there are situations in which they perform better and more efficiently than humans, but there are indeed situations in which they cannot keep up and perform worse. Thus, we also have a community reporting and flagging system to complement our "robots" with real human input from our members. We ask you to please stay vigilant and to actively use our reporting and flagging system to help us keep this site clean.
Some people may find us too strict, while others may find us too lenient. People are different, and there's no such thing as "one size fits all". It is impossible to create a site where all people in the world agree on the policies on which to govern it. We've chosen to create a site which fits into what the majority thinks is appropriate, and to pay less attention to those with extreme opinions. After all, would it make sense to spend most of our time and resources trying to accommodate the demands of those with extreme views? Would you do this if you ran a site like this?
We believe our policies are fair and reasonable, and we do try to enforce them strictly. Because why would we want trolls, prostitutes, their clients, and other "riff-raff" in our site? Would you want this? If so, this site is not for you.
Just like the police enforces laws in real life, we police this site. Let's think of a situation where you are speeding in the traffic, you are stopped by the police, and fined. You will of course accept the fine even if you know very well that others are speeding without getting caught. You know that this doesn't justify breaking the law, and you accept that the police cannot be everywhere at all times, but are doing random spot checks as a crime deterrence method. Exactly the same principle goes for this site. There are policies (and even laws) that you have to follow while using this site, but it is impossible for us to catch all perpetrators. But when we do, we act (very) strictly.
Q1: How do I report a member to you?
To report someone to us, please use the reporting (or photo flagging) system found in every profile. Only reports made with this system will be processed.
Our reporting/flagging system is mainly based on consensus. This means that usually (but not always) more than one complaint has to be made against a member before action is taken. This is to ensure valid cause.
Please do NOT ask your friends to report the same member to speed up this process as this will be detected by us and will count as false reporting.
Reports made from motives such as revenge and jealousy will also count as false reporting.
False reporting leads to banning of the one(s) reporting, as does any other misuse of our reporting system, such as reporting someone for their sexual orientation.
Stay cool, act like an adult (our site has an 18 year old age limit so you should be), and report members for valid reasons only.
We do not interfere in personal disputes between members. If you simply wish to block someone from sending you messages, you can do so by using the Block Member button as described in Q2.
It is not wise to report to us if you have sent money to someone. We ban all members that offer or send money. The reason is simple: If no one ever offers/sends money, no one will ever ask for money. People offering/sending money are creating a marketplace for beggars and scammers, and we don't want this in our site. However, if someone asked you for money and you did the right thing and did not send any, we would very much like you to report this to us.
Q2: How do I block someone from sending me messages?
To block someone from sending you messages (and from visiting your profile), please use the Block button found in every profile page.
Q3: How do I unblock someone?
To unblock someone, just go to this link.
Deleting someone from your block list is the same as to unblock.
Q4: How do I delete my Account?
You can delete your profile / account from this link.
Please note that deleted accounts cannot be restored, and that all messages sent to and from deleted accounts also will be deleted.
Q5: How do I change my email address?
You can change your email address from this link.
Q6: How do I change my password?
You can change your password from this link.
It's important that you are using a strong password and that you keep it safe at all times. If someone else gets hold of your password we will not be able to give your profile/account back to you, and you may be held responsible for all actions made with the use of your profile/account.
Q7: How do I change my username?
Sorry, usernames cannot be changed. If you really want another username you will have to delete your old account and create a new one. Please note that if you do not delete your old account first, our system will detect duplicate profiles, block them all, and even prevent you from signing up again in the future.
Q8: You sent me an email that I got a new message, but I cannot find it. Why?
Sometimes members delete their accounts. When they do so, the messages sent to and from those accounts are also deleted. If someone sent you a message and you got notified by email, and then he or she deleted his or her account, you will not be able to read the message sent to you. This behavior is by design and is due to privacy reasons.
Q9: I'm having problems uploading my photo. Can I email it to you?
Sorry, no. But uploading photos is easy. Just go to this link.
Make sure it's a "jpg" photo. We really like big photos (small and unclear photos will not be approved), but the upload must complete within 10 minutes, or our servers will time out. If that happens to you, please try to use a faster internet connection or reduce the size of the photo.
Q10: Why and how do you crop profile photos?
We do this to ensure good quality and consistency of profile photos. All profile photos should be cropped to clearly show the profile owner's (and only the owner's) face. To ease and perfect this process, we use automatic face detection software.
Q11: I have lost my password. How can I retrieve it?
Your password can be retrieved from this link.
Q12: I cannot sign in to or find my account. Has it been deleted?
Q13: I want to advertise in your site. How can I do this?
We are using a service from Google to manage advertising in our site. You can read more about it here: http://adwords.google.com
Currently, this is the only way to advertise in our site.
Q14: I want to contact you and ask you something, can I?
Yes you can, but because this site is free, support is limited and we do not guarantee a reply.
Please note the following before you decide to contact us:
- You must use English language.
- We will not reply to rude messages.
- We will only reply to important messages.
- Average response time is currently 5-7 days.
- We will not reply if your question is already answered elsewhere in the site.
- If you wish to report a member, you must do it as described in Q1 on this page.
- Keep in mind that this is not a public service. To be a member here is a privilege and not a right.
If you still wish to contact us, please fill in the Contact us form.